Terms of service

Terms & Conditions

Last Updated: June 20, 2026

Please read these Terms & Conditions ("Terms") carefully before using the Solegraned website located at solegraned.com. By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. About Solegraned

Solegraned is an online retail store offering women's footwear, operated from Brooklyn, New York. Our business address is 1140 Glenmore Ave 1, Brooklyn, NY 11208, United States. You may contact us at contact@solegraned.com or +1 347-765-3949.

2. Eligibility

You must be at least 18 years of age to place an order or create an account on solegraned.com. By using our website, you represent and warrant that you meet this age requirement and are legally capable of entering into a binding contract.

3. Products and Availability

All products listed on solegraned.com are subject to availability. We reserve the right to discontinue any product at any time without notice. While we make every effort to ensure accurate product descriptions and imagery, we do not warrant that product descriptions, colors, or images are completely accurate or error-free. In the event that a product is mispriced, we reserve the right to cancel any orders placed at the incorrect price.

4. Pricing and Payment

All prices are displayed in U.S. dollars and are subject to change without notice. By placing an order, you agree to pay the total amount displayed at checkout, including applicable taxes and shipping fees. We accept major credit and debit cards and other payment methods as specified at checkout. For complete payment terms, please see our Payment Policy.

5. Order Acceptance

Your receipt of an order confirmation email does not constitute acceptance of your order by Solegraned. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of product unavailability, pricing errors, suspected fraud, or violations of these Terms. If your order is canceled, you will be notified and a full refund will be issued to your original payment method.

6. Shipping

Solegraned ships to addresses within the United States only. All shipments are subject to the terms and conditions outlined in our Shipping Policy. Delivery timeframes are estimates and are not guaranteed.

7. Returns and Refunds

Returns and refunds are subject to the terms of our Return & Refund Policy, which is incorporated into these Terms by reference. Please review our Return & Refund Policy before making a purchase.

8. Intellectual Property

All content on solegraned.com, including text, graphics, logos, images, product descriptions, and software, is the property of Solegraned or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.

9. User Conduct

When using solegraned.com, you agree not to:

• Violate any applicable laws or regulations

• Submit false or misleading information

• Engage in fraudulent activity, including chargebacks without legitimate basis

• Interfere with the security or operation of our website

• Use our website for any unauthorized commercial purpose

10. Disclaimer of Warranties

Solegraned's website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Solegraned shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from or related to our products or services shall not exceed the amount you paid for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Solegraned, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your use of our website.

13. Dispute Resolution

Any dispute arising from your use of solegraned.com or your purchase of our products shall be resolved through good-faith negotiation first. If a resolution cannot be reached informally, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Brooklyn, New York. The arbitration shall be conducted on an individual basis, and you waive any right to participate in a class-action lawsuit or class-wide arbitration. This clause does not prevent either party from seeking emergency injunctive relief in a court of competent jurisdiction.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought in the courts of Kings County, New York.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to solegraned.com. Your continued use of the website following the posting of revised Terms constitutes your acceptance of such changes.