Shipping policy

Last Updated: June 22, 2026

Thank you for shopping with Solegraned. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Destinations

Solegraned currently ships within the United States only, including the contiguous 48 states, Alaska, and Hawaii.

At this time, we do not ship to:

● U.S. Territories (including Puerto Rico, Guam, and the U.S. Virgin Islands)

● APO/FPO military addresses

● International destinations

We may update our shipping availability from time to time without prior notice.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.

After your order is placed and payment is successfully verified, please allow 1–3 business days for order processing and fulfillment.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Estimated Delivery Times

After processing is complete, estimated delivery times are:

● Standard Shipping: 7–12 business days

● Expedited Shipping (when available): 3–7 business days

Time: Processing Time (1–3 business days)

Delivery times are estimates and may vary depending on destination, carrier performance, weather conditions, or other factors beyond our control.

Shipping Costs

We offer simple and transparent shipping rates:

● Standard Shipping: $0.00 (Free)

● Expedited Shipping (when available): $9.99 flat rate

Your shipping cost will always be clearly displayed at checkout before payment is completed.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take up to 48 hours to appear after the carrier receives the package.

You may track your order using the tracking link provided in the shipping confirmation email, or by contacting our support team.

Shipping Carriers

Orders are delivered through trusted shipping partners, which may include:

● USPS

● UPS

● FedEx

● Other regional delivery carriers

The carrier is selected based on destination, package size, and shipping efficiency.

Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

● Severe weather conditions

● Carrier transportation disruptions

● High seasonal demand

● Public holidays

● Address verification issues

If your shipment experiences a significant delay, please contact our customer support team and we will assist you whenever possible.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an incorrect address is entered, please contact us immediately at contact@solegraned.com.

While we will make every reasonable effort to update the address before shipment, we cannot guarantee changes once an order has entered processing or fulfillment.

Solegraned is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

● Checking around your delivery location

● Contacting household members or neighbors

● Contacting the shipping carrier directly

● Reaching out to our customer support team for assistance

While Solegraned cannot guarantee reimbursement for packages marked as delivered by the carrier, we will work with you and the carrier to help investigate the situation.