Shipping policy
Last Updated: September 16, 2026
Thank you for shopping with Solegraned. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destinations
Solegraned currently ships within the United States and to selected international destinations.
Our international shipping zone currently includes Australia, Austria, Canada, and additional eligible destinations. Available destinations may change from time to time without prior notice.
We do not currently ship to:
- U.S. Territories, including Puerto Rico, Guam, and the U.S. Virgin Islands
- APO/FPO military addresses
- Any destination that is not available at checkout
Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays.
After your order is placed and payment is successfully verified, please allow 1–3 business days for order processing and fulfillment.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Estimated Delivery Times
After processing is complete, estimated delivery times are:
- Economy Shipping: 7–13 business days
- Standard Shipping, United States: 6–12 business days
- Express Shipping, United States: 5–11 business days
Economy Shipping is available for eligible United States and international destinations. Standard and Express Shipping are available where shown at checkout.
Delivery times are estimates and may vary depending on destination, carrier performance, customs processing, weather conditions, or other factors beyond our control.
Shipping Costs
We offer the following shipping rates:
- Economy Shipping: Free
- Standard Shipping, United States: $9.99 flat rate
- Express Shipping, United States: $16.99 flat rate
Available shipping options and costs depend on the destination and will always be clearly displayed at checkout before payment is completed.
Order Tracking
Once your order has shipped, you will receive a tracking number via email within 24-48 hrs.
Tracking updates may take up to 48 hours to appear after the carrier receives the package.
You may track your order using the tracking link provided in the shipping confirmation email, or by contacting our support team.
Shipping Carriers
Orders are delivered through trusted shipping partners, which may include:
- USPS
- UPS
- FedEx
- Other regional delivery carriers
The carrier is selected based on destination, package size, and shipping efficiency.
International orders may also be subject to customs processing or delays after shipment.
Shipping Delays
Although we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier transportation disruptions
- High seasonal demand
- Public holidays
- Customs processing
- Address verification issues
If your shipment experiences a significant delay, please contact our customer support team and we will assist you whenever possible.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an incorrect address is entered, please contact us immediately at contact@solegraned.com.
While we will make every reasonable effort to update the address before shipment, we cannot guarantee changes once an order has entered processing or fulfillment.
Solegraned is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Contacting household members or neighbors
- Contacting the shipping carrier directly
- Reaching out to our customer support team for assistance
While Solegraned cannot guarantee reimbursement for packages marked as delivered by the carrier, we will work with you and the carrier to help investigate the situation.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Solegraned
Email: contact@solegraned.com
Phone: +1 (347) 765-3949
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Business Address: 1140 Glenmore Ave 1, Brooklyn, NY 11208, United States