Payment Policy

Last Updated: June 22, 2026

This Payment Policy governs all payment transactions made on solegraned.com. By placing an order with Solegraned, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following forms of payment for orders placed on solegraned.com:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay (where available)

• Google Pay (where available)

• PayPal (where available)

• Shop Pay (where available)

All prices are listed and charged in U.S. dollars (USD). We do not accept personal checks, money orders, wire transfers, or cryptocurrency as payment methods.

Payment Processing

All payments are processed at the time your order is placed. Your payment must be fully authorized before your order is confirmed and sent for fulfillment. By submitting your payment information, you represent and warrant that you are authorized to use the payment method provided.

Payment Security

Solegraned takes the security of your payment information seriously. Our website uses SSL (Secure Socket Layer) encryption technology to protect the transmission of your financial data. All payment processing is handled by PCI-DSS-compliant third-party payment processors. We do not store your full credit card or debit card number on our servers at any time.

Authorization Holds

When you place an order, your payment method may be authorized (but not yet charged) to verify that sufficient funds are available. The full charge is captured once your order is confirmed and processing begins. If your order is canceled for any reason before shipment, any authorization hold will be released, which may take 3 to 5 business days depending on your bank.

Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on the shipping destination and applicable state and local tax laws. Tax amounts may vary by jurisdiction. Solegraned reserves the right to collect sales tax in all states where we are required to do so by law.

Payment Errors and Declines

If your payment is declined, please double-check that your billing information matches what is on file with your card issuer. You may also try a different payment method. If you continue to experience issues, please contact your bank or payment provider, or reach out to us at contact@solegraned.com for assistance.

Fraudulent Transactions

Solegraned reserves the right to cancel any order we determine to be fraudulent or suspicious. If an order is suspected to involve fraudulent activity, we may contact you for verification before processing or may cancel the order outright. We also cooperate with law enforcement agencies in the event of fraud investigations.

Chargebacks

If you have an issue with a charge on your account, please contact us at contact@solegraned.com before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly. Chargebacks initiated without first contacting us may result in the suspension of your account and may be contested.

Refunds

Refunds for eligible returns are issued to the original payment method used at checkout. Refund processing times vary by payment provider but typically take 10 business days to appear on your statement. Please see our Return & Refund Policy for full details.