Billing Terms
Last Updated: June 24, 2026
These Billing Terms apply to all transactions processed through solegraned.com. By making a purchase on our website, you agree to the following terms.
Currency
All prices displayed on solegraned.com are in U.S. dollars (USD). If you are accessing the site from outside the United States, be aware that your bank or payment provider may apply currency conversion rates or fees. Solegraned is not responsible for any currency conversion charges.
Billing Authorization
By entering your payment information and submitting an order, you authorize Solegraned and our payment processing partners to charge the total amount displayed at checkout, including the cost of your items, applicable taxes, and shipping fees, to your selected payment method.
Charge Timing
Your payment method will be charged at the time you submit your order. In some cases, a pre-authorization may be placed on your account first, with the actual charge captured shortly after your order is confirmed. The total charged will not exceed the amount shown at checkout.
Recurring Charges
Solegraned does not currently offer subscription services or recurring billing. All charges are one-time transactions per order. If you have opted into a promotional email list, no billing is associated with that enrollment.
Taxes
Applicable federal, state, and local taxes will be calculated and added to your order total at checkout based on your shipping address and the applicable tax laws for your jurisdiction. Tax rates are subject to change in accordance with applicable law.
Invoices and Receipts
An electronic order confirmation and receipt will be sent to the email address provided at checkout upon successful payment. This document serves as your purchase receipt. If you need a copy of your receipt for a past order, please contact us at contact@solegraned.com with your order number.
Disputed Charges
If you believe there is an error in a charge to your account, please contact us at contact@solegraned.com within 30 days of the transaction date. We will investigate and resolve the matter promptly. If a billing error is confirmed, we will issue a correction or refund as appropriate.
Chargeback Policy
Before initiating a chargeback with your bank or card issuer, we strongly encourage you to contact us first at contact@solegraned.com. Most billing issues can be resolved quickly and amicably. Chargebacks initiated without contacting us first may result in the suspension of your Solegraned account and will be contested with the applicable documentation.
Failed Payments
If a payment fails or is declined at the time of checkout, your order will not be processed. You will be prompted to re-enter your payment details or try an alternative payment method. Solegraned is not responsible for any overdraft fees or penalties that may result from failed or declined transactions on your end.
Contact Us
For billing inquiries, please contact our customer service team:
• Email: contact@solegraned.com
• Phone: +1 347-765-3949
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
• Address: Solegraned, 1140 Glenmore Ave 1, Brooklyn, NY 11208, United States