Privacy policy
Last Updated: June 21, 2026
This Privacy Policy describes how Solegraned ("we," "us," or "our"), operating at solegraned.com, collects, uses, discloses, and protects the personal information of visitors and customers who interact with our website and services. By accessing or using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment processor; we do not store full card numbers)
• Order history and purchase preferences
• Communications you send to us
1.2 Information Collected Automatically
When you visit solegraned.com, we and our third-party service providers may automatically collect:
• IP address and approximate geographic location
• Browser type, version, and settings
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms
• Cookie identifiers and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including shipping and delivery coordination
• To send order confirmations, shipping updates, and customer service communications
• To respond to your inquiries, questions, and support requests
• To send promotional emails and newsletters (with your consent)
• To improve our website, product offerings, and customer experience
• To detect, prevent, and address fraudulent transactions or security issues
• To comply with applicable legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering shipments. These providers are bound by confidentiality agreements and are only permitted to use your information for the services they provide to us.
• Legal Compliance: We may disclose your information when required by law, court order, or government authority.
• Business Transfers: If Solegraned is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Payment Security
All payment transactions on solegraned.com are processed through secure, PCI-DSS-compliant third-party payment processors. We use SSL (Secure Socket Layer) encryption to protect the transmission of your payment information. We do not store your full credit or debit card numbers on our servers.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your shopping experience, analyze website traffic, and serve relevant advertisements. For a full explanation of how we use cookies, please see our Cookie Policy at solegraned.com/pages/cookie-policy.
6. Your Rights and Choices
You have the following rights regarding your personal information:
• Access and Correction: You may request access to or correction of the personal data we hold about you.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at contact@solegraned.com.
• Data Portability: Where applicable, you may request a copy of your personal data in a portable format.
To exercise any of these rights, please contact us at contact@solegraned.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing our agreements.
We keep order-related information only for as long as required for business, tax, and legal purposes. After that period, the information is securely deleted or anonymized.
8. Children's Privacy
Solegraned's website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at contact@solegraned.com so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies independently.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
• Solegraned
• 1140 Glenmore Ave 1, Brooklyn, NY 11208, United States
• Email: contact@solegraned.com
• Phone: +1 347-765-3949